Complaints Process
Last updated 6 September 2026
This is a draft, pending legal review, published for transparency while PrimeEx is in development. It is not a final, binding document.
This is a draft, published for transparency while PrimeEx is in development.
1. How to reach us
If you have a concern or complaint about PrimeEx, whether about the product, this website, or anything else, email complaints@primeex.example with as much detail as you can share. Include your account email if you have one, and a description of what happened.
2. What to expect
While PrimeEx is in development, our team reviews every message personally. We aim to acknowledge a complaint within a few business days. A formal service-level commitment (specific response and resolution timeframes) will be published once PrimeEx is available to the public.
3. Escalation
A formal escalation path, including any applicable regulatory or ombudsman process, will be published here once PrimeEx has launched publicly and that process has been established. If you're not satisfied with our response in the meantime, please say so in your message and we'll do our best to address it directly.
4. Contact
Other legal documents